Need to Improve Your HCAHPS Scores? We can help!
Call HCAHPS Consulting today!  888-727-2861

Call HCAHPS CONSULTING for a free, customized consultation on how to perk up your ratings.  Wherever you stand in your organizational efforts, we can dive right in and jump-start your journey.  Whatever phase you are in, we can help you set the stage for greater success with evidence-based approaches that really work!

As we all know, the government’s emphasis on HCAHPS performance has begun. This has strong financial implications for those of us in healthcare.  Value-Based Purchasing  (VBP) has started in earnest as of July 1, 2011. How your hospital performs between July 1, 2011 and March 30, 2012, will have direct impact on your reimbursement for Fiscal Year 2013.

What does this mean for you? 

Many hospitals have tried to improve patient satisfaction over the years, with varying degrees of success. However, with the government now taking a firm stand with regard to the importance of patient experience ratings, the financial pressure to improve hospital performance has never been greater. 

Here are the categories deemed most important for improvement:

Based on how well your patients rate your hospital in these areas, the government has a formula for how you will be reimbursed, going forward.  Pay-for-performance is really here, and hospitals all over the country are ramping up efforts to maximize their future revenue.

Here’s How We Can Help You:

A Special Note to Hospitals in New York, New Jersey, and Pennsylvania

It is worth stating that AHA Region 2 (New York, New Jersey, and Pennsylvania) has the lowest rates of patient satisfaction in the country. (See this PDF for “Likelihood to Recommend by AHA Region – Public Data)

As a New Yorker, we are well aware of the specific challenges in our region, and have a special understanding of how to go about leading change in our areas.  Certain types of recommendations that may be more easily accepted in other parts of the country may not be as applicable here.  HCAHPS Consulting is sensitive to these issues, and tuned into those strategies which will work in New York, New Jersey, and Pennsylvania.

Whether you are a large or small hospital, with high or low HCAHPS scores, we have what it takes to get you to the next level. Whether you are knee-deep in HCAHPS improvement efforts and just need some fine-tuning, or you are wondering how to even begin, we can help you out.  We have worked with many hospitals, from small community hospitals to large tertiary centers, and has the experience and know-how needed for success.

As hospitals all over the country are working to improve, the bar is going to be higher and higher.  The need for continuous improvement and hardwiring performance will be critical to achieving and sustaining success.

Don’t be left behind – call HCAHPS Consulting today!  888-727-2861